Privacy Policy

Last updated: 4 December 2025

Your CV Pro (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal data. This privacy policy explains how we collect, use, store, and share your information when you visit our website www.yourcvpro.com (the “Site”) and use our services.

By using this Site, you consent to the practices described in this policy.

1. Information We Collect
We may collect the following types of information about you:

a) Information you provide directly

Name, email address, phone number
CVs and other documents you upload
Information provided in forms, feedback, or live chat communications
Details necessary to deliver our services or respond to enquiries

b) Information collected automatically

IP address, browser type, operating system
Pages visited, clicks, scrolling, and other interactions with the Site
Referring websites, date/time of visit, and download errors
Cookies and similar tracking technologies (see our Cookie Policy)

c) Information from third parties

Analytics providers, advertising networks, and payment processors
Business partners or subcontractors providing services on our behalf

We may combine these types of information for analysis, improving our services, and tailoring communications.

2. How We Use Your Information

We use your information for the following purposes:

To provide the services you request, including processing applications or CV submissions
To respond to enquiries and provide customer support
To process payments securely via third-party providers (Stripe, PayPal, Klarna)
To improve the Site, troubleshoot errors, and analyze usage
To send marketing communications only if you have consented
To prevent fraud and maintain security
To comply with legal obligations and enforce our rights

We will not use your data for purposes incompatible with those listed above.

3. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

Performance of a contract: to provide services you have requested
Consent: for marketing communications and certain cookies
Legitimate interests: for security, fraud prevention, site improvements, and analytics, unless overridden by your rights

4. Sharing Your Information
We may share your information with:

Our group companies and subsidiaries
Service providers and business partners who assist us (e.g., hosting, payments, live chat, analytics)
Third parties in connection with the sale or purchase of assets or businesses
Legal authorities where required by law or to protect rights

Important: Your personal information will never be sold.

5. Third-Party Services
We use third-party services to operate our Site and provide services, including:

Live Chat: Chat Heroes and SnapEngage (transcripts stored for a limited time; see their privacy policies here)
Payments: Square, PayPal
Analytics: Google Analytics, Wix, etc.

When data is shared with these services, they are bound by their own privacy obligations and by contracts requiring protection of your information.

6. Storage and Transfers

Your data is stored securely on our servers and those of selected partners.
We implement security measures including encryption, firewalls, anti-virus protection, and regular backups.
Some partners are outside the European Economic Area (EEA). Transfers are safeguarded by Standard Contractual Clauses (SCCs) or equivalent protections to meet GDPR requirements.

Note: Internet transmissions are never completely secure; submissions are at your own risk.

7. Cookies

We use cookies to improve your experience, analyse usage, and support live chat. Non-essential cookies are only used with your consent. See our Cookie Policy for details on managing cookies.

8. Your Rights (GDPR)

You have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion or restriction of processing
Object to processing, including marketing
Receive your data in a portable format
Withdraw consent at any time

To exercise your rights, contact us at support@yourcvpro.co.uk. You can also lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk.

9. Retention

CVs and application data: stored only as long as needed to provide services or comply with legal obligations
Live chat transcripts: stored for a maximum of 7 years for legal purposes
Other personal data: retained as necessary for business, legal, or regulatory purposes

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised date.

11. Contact Us

For questions regarding this policy or your personal data:
Email: support@yourcvpro.co.uk
Address: [Middlesbrough, UK]